Privacy Policy

Tempo Sauna

Last Updated: March 27, 2026

Tempo Sauna ("we," "us," or "our") operates the website temposauna.com and related booking services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, booking platform, and mobile wood-fired sauna rental services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide Directly

Contact Information: Full name, email address, phone number, and delivery address
Account Information: Email and password when you create a customer portal account
Booking Information: Booking type, dates, times, venue name, expected attendees, and special requirements
Payment Information: Payment card details processed securely through Stripe. We do not store your full card number, CVV, or other sensitive payment data on our servers.
Waiver Information: Liability waiver acknowledgment, digital signature, and emergency contact information
Communications: Messages you send us through the customer portal, email, or SMS

Information Collected Automatically

Usage Data: Pages visited, booking flow interactions, and general website usage patterns
Device Information: Browser type, operating system, and screen size
Location Data: Delivery address used with Google Maps to verify your address, calculate distance, and determine delivery zone and fees. Google Maps is provided by Google LLC and is subject to the Google Privacy Policy (policies.google.com/privacy). We do not track your real-time location.

2. How We Use Your Information

We use the information we collect to:

Process and manage your mobile wood-fired sauna rental bookings
Calculate pricing, delivery fees, and availability
Process payments and refunds
Send booking confirmations, delivery reminders, and appointment updates
Send transactional SMS messages (if you have opted in)
Communicate with you about your bookings and account
Improve our services and booking experience
Comply with legal obligations

3. SMS/Text Messaging

If you opt in to SMS updates during the booking process, we may send you:

Booking confirmations and status updates
Delivery reminders and pickup notifications
Direct messages from our team regarding your booking

Message frequency varies based on your booking activity. Message and data rates may apply.

You can opt out at any time by:

Replying STOP to any text message
Updating your SMS preferences in your customer portal under Settings
Contacting us at the email listed below

For help, reply HELP to any text message or contact us directly.

We will never send marketing or promotional SMS messages. All text messages are transactional and directly related to your bookings or account.

4. Payment Processing

All payment transactions are processed by Stripe, Inc. Your payment information is transmitted directly to Stripe using industry-standard encryption (TLS). We do not store, process, or have access to your full credit card details. Stripe’s privacy policy is available at stripe.com/privacy.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with trusted third-party service providers who assist us in operating our business, including payment processing (Stripe), mapping and address verification (Google Maps), email delivery, text messaging, data hosting, and scheduling. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

We may also disclose your information if required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Tempo Sauna, our customers, or others.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Booking records and transaction history are retained for accounting and legal compliance purposes. You may request deletion of your account and personal data by contacting us.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including encrypted data transmission, secure authentication, and access controls.

No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Data Breach Notification

In the event of a data breach involving your personal information, we will notify affected individuals and the Washington State Attorney General in accordance with the Washington Data Breach Notification Law (RCW 19.255.010). Notification will be provided without unreasonable delay and no later than 30 days after discovery of the breach, unless a shorter timeline is required by law or a law enforcement investigation requires a delay.

9. Your Rights

As a Washington State resident, you have the following rights regarding your personal information under applicable state law:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data, subject to legal retention requirements
Opt-Out: Opt out of SMS communications at any time
Non-Discrimination: We will not discriminate against you for exercising your privacy rights

If you are a resident of another state with applicable privacy legislation (including California, Colorado, Connecticut, Virginia, or other states with consumer privacy laws), you may have additional rights under your state’s laws. Contact us to exercise any applicable rights.

To exercise any of these rights, contact us using the information below. We will respond to verified requests within 30 days.

10. Cookies and Session Data

Our website and customer portal use cookies and similar technologies to maintain your login session, remember preferences, and ensure the booking platform functions correctly. These are essential cookies required for the service to operate. We do not use cookies for advertising or third-party tracking.

11. Children’s Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If you become aware that a person under 18 has provided us with personal information, please contact us and we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. For significant changes, we will provide notice through your customer portal or via email. Your continued use of our services after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

Tempo Sauna

2103 Harrison Ave NW
Olympia, United States, 98502

Email: info@temposauna.com

Website: temposauna.com